Welcome to Shemeza Safari Escapes. These Terms and Conditions govern your use of our website located at www.shemezasafariescapes.com ("Site") and the safari services ("Services") offered by Shemeza Safari Escapes ("we," "our," or "us").
By accessing our Site and using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our Site or Services.
By making a booking with Shemeza Safari Escapes, you confirm that you have the authority to accept these Terms and Conditions on behalf of yourself and all members of your party. The lead person on the booking is responsible for ensuring that all members of the party are aware of and accept these Terms and Conditions.
You must be at least 18 years of age to make a booking. If you are under 18, you must have permission from a parent or guardian to make a booking, and they must accept these Terms and Conditions on your behalf.
To make a booking, you must complete our booking form on the Site or contact us directly. All booking requests are subject to availability and confirmation by Shemeza Safari Escapes.
A booking is confirmed only when you receive a written confirmation from us, usually via email. Before this confirmation, no contract exists between you and Shemeza Safari Escapes.
You are responsible for providing accurate and complete information when making a booking. This includes:
Inaccurate or incomplete information may result in additional charges, delays, or cancellation of your booking.
To secure your booking, a non-refundable deposit of 30% of the total safari cost is required at the time of booking confirmation.
The remaining balance must be paid no later than 60 days before the safari start date. For bookings made within 60 days of the safari start date, full payment is required at the time of booking.
We accept the following payment methods:
All payments are processed in US Dollars (USD). Any bank charges or currency conversion fees are the responsibility of the client.
Once your booking is confirmed and the deposit is paid, the price of your safari is guaranteed against any surcharges, except for:
We will absorb any increase equivalent to 2% of the price of your safari. Any increase above 2% will be charged to you. If this means paying more than 8% of the original safari price, you will have the option to cancel with a full refund of all monies paid.
If you need to cancel your safari, the following cancellation fees apply:
All cancellations must be made in writing to booking@shemezasafariescapes.com. The date of receipt of the cancellation notice will determine the applicable cancellation fees.
We reserve the right to cancel your safari in the following circumstances:
If we cancel your safari (except due to your failure to comply with these Terms), we will offer you the choice of:
Travel insurance is mandatory for all clients of Shemeza Safari Escapes. Your travel insurance must provide coverage for:
We strongly recommend that your insurance also covers:
You must provide proof of adequate travel insurance at least 30 days before your safari start date. If you fail to provide proof of insurance, we reserve the right to cancel your booking with applicable cancellation fees.
You are responsible for ensuring that you have valid travel documents, including:
We will provide general information about visa requirements for Uganda, but it is your responsibility to check the specific requirements based on your nationality and circumstances. We are not liable for any issues arising from inadequate travel documents.
You must inform us of any medical conditions, disabilities, or mobility issues that may affect your safari experience. We will make reasonable efforts to accommodate special needs, but some activities may not be suitable for all participants.
You are responsible for obtaining any required or recommended vaccinations for Uganda. This may include yellow fever, which is mandatory for entry into Uganda. We recommend consulting with a travel health professional at least 8 weeks before your safari.
For your safety, you must follow all instructions given by our guides and staff. Wildlife viewing involves inherent risks, and you must adhere to safety protocols at all times. Failure to follow safety guidelines may result in exclusion from activities without refund.
Shemeza Safari Escapes acts as an agent for transportation companies, hotels, lodges, and other service providers. We are not liable for:
Our liability for claims not involving personal injury, illness, or death is limited to the cost of the affected services. In no event shall our liability exceed the total amount paid for the safari.
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from events beyond our reasonable control. These include, but are not limited to:
In such circumstances, we reserve the right to:
We reserve the right to modify safari itineraries before or during the safari due to:
We will make reasonable efforts to provide services of equal or similar standard. No refunds will be given for reasonable modifications to itineraries.
All content on our Site, including text, graphics, logos, images, audio clips, and software, is the property of Shemeza Safari Escapes or its content suppliers and is protected by Ugandan and international copyright laws.
You may not reproduce, distribute, display, or create derivative works from any content on our Site without our express written permission.
By sharing photographs, reviews, or other content related to your safari experience with us, you grant Shemeza Safari Escapes a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, publish, and distribute such content for marketing and promotional purposes.
You represent that you have the right to grant such a license and that your content does not violate any third-party rights or applicable laws.
These Terms and Conditions are governed by and construed in accordance with the laws of Uganda. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Uganda.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our Site. Your continued use of our Site or Services after any changes indicates your acceptance of the modified Terms.
For bookings already confirmed, the Terms and Conditions in effect at the time of booking confirmation will apply, unless you expressly accept the updated Terms.
If you have any questions about these Terms and Conditions, please contact us at: