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Privacy Policy

Home Privacy Policy

Table of Contents

  • 1. Introduction
  • 2. Information We Collect
  • 3. How We Use Your Information
  • 4. Information Sharing and Disclosure
  • 5. Cookies and Similar Technologies
  • 6. Data Security
  • 7. Data Retention
  • 8. Your Rights
  • 9. Children's Privacy
  • 10. International Data Transfers
  • 11. Changes to This Privacy Policy
  • 12. Contact Us

Last Updated: June 1, 2025

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1. Introduction

Shemeza Safari Escapes ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.shemezasafariescapes.com (the "Site") or use our services.

We value your trust and are dedicated to handling your personal information with care and in accordance with legal requirements, including the Data Protection and Privacy Act of Uganda. By accessing or using our Site and services, you consent to the practices described in this Privacy Policy.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Book a safari or tour
  • Sign up for our newsletter
  • Contact us through our contact form
  • Participate in promotions or surveys
  • Post content on our social media pages

The personal information we may collect includes:

  • Name, email address, phone number, and postal address
  • Passport details and nationality (for booking purposes)
  • Payment information (credit card details, billing address)
  • Travel preferences and special requirements
  • Demographic information
  • User-generated content, posts, and other submissions

2.2 Information Automatically Collected

When you visit our Site, we may automatically collect certain information about your device and usage of the Site, including:

  • IP address, browser type, operating system
  • Pages viewed, time spent on pages, links clicked
  • Referring website, search terms used
  • Location information

This information is collected using cookies, web beacons, and similar technologies. For more information about our use of these technologies, please see the "Cookies and Similar Technologies" section below.

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • Business partners, including tour operators and accommodation providers
  • Social media platforms when you interact with our social media accounts
  • Payment processors for transaction information
  • Travel agencies or other third parties through whom you may book our services

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process and manage your safari bookings and inquiries
  • Communicate with you about your booking, account, or customer service needs
  • Send you marketing communications, newsletters, and promotional materials
  • Personalize your experience on our Site
  • Conduct research and analysis to improve our services
  • Detect, prevent, and address technical issues, fraud, or illegal activity
  • Comply with legal obligations
  • Respond to your comments, questions, and requests

We process your personal information based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate interests, such as improving our services and providing a better user experience

4. Information Sharing and Disclosure

We may share your information in the following situations:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Tour operators and guides
  • Accommodation providers
  • Transportation companies
  • Payment processors
  • Email service providers
  • Analytics providers
  • Customer support services

These service providers are only permitted to use your information to perform services for us and are required to maintain the confidentiality and security of your information.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency) to:

  • Comply with legal obligations
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with our services
  • Protect the personal safety of users of our services or the public
  • Protect against legal liability

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are small data files placed on your device that help us improve our Site and your experience, see which areas and features of our Site are popular, and count visits.

5.1 Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the Site to function and cannot be switched off. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
  • Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around our Site. This helps us to improve the way our Site works.
  • Functionality Cookies: These cookies enable the Site to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
  • Targeting Cookies: These cookies record your visit to our Site, the pages you have visited, and the links you have followed. We may use this information to make our Site and the advertising displayed on it more relevant to your interests.

5.2 Cookie Management

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, the transmission of personal information to and from our Site is at your own risk. You should only access our services within a secure environment.

Our security measures include:

  • Encryption of sensitive data
  • Secure socket layer (SSL) technology
  • Regular security assessments
  • Access controls and authentication procedures
  • Regular security training for our staff

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

When determining the appropriate retention period for your data, we consider:

  • The amount, nature, and sensitivity of the personal information
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process your personal information
  • Whether we can achieve those purposes through other means
  • Legal, regulatory, and contractual requirements

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

8.1 Access and Information

You have the right to request information about the personal data we hold about you and to receive a copy of your personal data.

8.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

8.3 Deletion

You have the right to request the deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

8.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.

8.5 Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.

8.6 Objection

You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.

8.7 Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

9. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. International Data Transfers

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Uganda and choose to provide information to us, please note that we transfer the information, including personal information, to Uganda and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our Site.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Safari Company

Kampala, Uganda

Email: privacy@shemezasafariescapes.com

Phone: 0782713779

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.

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